Frequently Asked Questions

Frequently Asked Questions

Parking in the car park is free for Lakeside Village shoppers onlyThe size of our car park means that we simply cannot accommodate parking from non-shoppers.

At busy times, enforcement officers patrol the car park and anyone seen to be parking and leaving the site could be given a ticket. They will also ensure that people are only parking in the clearly designated parking bays and not abusing the disabled and parent and child spaces.

Please see our Opening Hours page for the latest information on the centre’s opening times.

Lakeside Village is located on White Rose Way just off Junction 3 of the M18 motorway.

Our Sat Nav Postcode is DN4 5PH.

For more details please visit our How to Find us page.

Find information on travelling to Lakeside Village by train, bus and park and ride on our How to Find us page.

You can find a telephone number for each store on their individual store pages. Unfortunately, we cannot transfer calls from the Management Office to individual stores.

We are open until 7pm every Thursday. Find out more on our Opening Hours page.

If you think you may have lost or left something at Lakeside Village, please contact our Security Team on 01302 366444 (press 2 for security).

Information about accessibility at Lakeside Village can be found on our Accessibility of the Outlet page.

Yes. Wheelchairs are available to hire for free.

Please contact security to access a wheelchair. Security is located in the indoor Guest Services area. Press the buzzer by the double doors next to the cash points and Security will be on hand to assist you. 

We have a free indoor soft play area for children under 5 years old and a free outdoor playground.

We also have a family bathroom available that has a standard and smaller toilet for children to use.

Gift Cards are available to buy from ProCook.  They are available to spend in all stores at the centre (exclusions apply).

Find out more here.

If you would like to collect for, or promote a charity at Lakeside Village please contact the Management Suite 01302 366444 for further information.

We welcome all responsible dog owners, and their dogs at the centre. Please ensure they are kept on a lead at all times and that you clean up after them.

Find out more about our dog friendly amenities.

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